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These days, there are lots of web hosting firm ready to partner with you in case you want to be a reseller. Of course, this includes acquiring a reseller panel either for a cost of if you’re fortunate enough, for free. More so, all of them promise good returns. Some are true to their claim, some are not. That is why, it is important that you know how to identify which one is the most suited for you. Making a mistake with your choice will ruin your business goals.
How to identify? Here are some tips you can consider before you invest for a reseller panel.
How to Identify a Good Customer Service Platform
- A good customer service should be multi-channelled. This means they must be reached not only via phone that is costly. They must also be reached through other channels such as email, chat, social media, and the likes.
- As much as possible, they should be operating 24/7 so you can inquire anytime you need to.
- The support team must be all knowing technically.
- There should be drive to solve an issue at once without the need for you to make a follow up.
- True to their promised resolution and timeline.
Where to get these firms? Do your research and check for some reviews. These firms may be costly to partner with, but worth investing for.
If your hosting firm is crossing the line by going directly to your customers, then there’s something wrong. Having this set-up will limit you from growing your business. A good partner must empower you and trust you enough that you can sell the product. You must have full control of what you are selling through the panel for reseller that you are using. You must be able to put your own logo to establish ownership of the business and so that you’ll be more presentable to your customer. All the notifications should be coursed through you and should be highlighting you and not the hosting firm. This does not eliminate the role of the hosting firm. This is just to establish that you will be the one to bridge the two of them (your customer and your hosting firm) and never your hosting firm to go directly to your customer.
Mastery of the Business
All the technical aspects must be handled by the hosting firm. The servers, systems, and other configurations must be prepared before the actual selling. You need not have in depth technical skills. Just a working knowledge will do. What you should be a master at is the marketing skills.
The panel for reseller you are holding must be properly set-up in a manner that you will have ease using it.
In summary, to be in this business is not that easy. But with good partnership with your hosting firm, you will be able to soar high in this business. Your reseller panel is your partner too. Make sure you master the use of it for an uninterrupted detailing for your product to prospects.